Frequently Asked Questions
 Click on the Purchasing Problem which is similar to yours:
Q. How do I buy FlashFact? A. You can purchase an unlock key by clicking HERE. We accept credit cards online, by fax and mail. We also accept checks and International money orders. We have a FREE fax number for US residents: 1877 289 0441 You can fax the form to us from your computer by printing to Microsoft Fax instead of your normal printer! Just click HERE and press the FREE FAX link at the base of the page. Return to top of page. Q. I do not use my credit cards over the Net! A. We have three off line methods of payment: credit card by fax, credit card by mail and we accept checks and International money orders. You can purchase an unlock key by clicking HERE and then select your method of payment by pressing the CHECK, FREE FAX or MAIL links at the base of the page. We have a FREE fax number for US residents: 1877 289 0441 You can fax the form to us from your computer by printing to Microsoft Fax instead of your normal printer! Just click HERE and press the FREE FAX link at the base of the page. Return to top of page. Q. I do not use credit cards. Can I pay by check or an international money order? A. Yes, just click HERE and press the CHECK link at the base of the page. Print and complete the check registration form then mail it to us at the address shown on the base of the form. Return to top of page. Q. I did not receive a confirmation e-mail after I bought. A. This happens if you incorrectly enter your e-mail address when registering. The confirmation e-mail has gone to the incorrect address. Send us an e-mail at support@oska.com and we will resend it to you. Please ensure that you include your full name so that we can locate your purchase. Return to top of page. Q. I received 2 confirmation e-mails was I charged twice? A. You will not be charged twice. We check for this and do not allow double purchases to go through. Return to top of page. Q. I pressed the buy button twice was I charged twice? A. You will not be charged twice. We check for this and do not allow double purchases to go through. Return to top of page. Q. Does FlashFact come with a CD? A. To keep the cost down we do not send out CDs. If your machine was to crash or you were to lose FlashFact at any time, All you need to do is to download again from our site. Then unlock FlashFact using the same information that you received initially. If you have lost your original unlock information send us an email at support@flashfact.com and we will send it out to you. Return to top of page. |
